jongli game Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") applies to the jongli game platform. When you use our services through the jongli game website, mobile application, or any other channel, you are considered to have agreed to the terms of this Policy. This Policy is an integral part of our Terms and Conditions.

jongli game places the highest importance on the privacy of its users' personal information. We do not sell your information to any third party without your consent, and we do not use it for any unauthorised purpose.

This Policy may be updated from time to time. In the event of changes, the "Last Updated" date shown at the top of the Policy will be revised and you will be notified through the appropriate channel. Only individuals aged 21 or above are eligible to create an account and use the services on this platform.

2 What Information We Collect

jongli game may collect the following types of information:

2.1 Registration and Identity Information

Your full name and date of birth
Email address and mobile number
Username and password (stored in encrypted form)
National ID or passport number (for account verification)
Current address

2.2 Financial Information

Records of deposit and withdrawal transactions
Payment details processed through bKash, Nagad, Rocket, and Upay
Mobile banking account numbers (for transaction identification)

2.3 Technical and Usage Information

IP address, browser type and version
Device model, operating system, and unique device identifier
Duration of site use, pages visited, and gaming activity logs
Information obtained from cookies and similar tracking technologies

2.4 Communication Information

When you contact our customer support team via live chat or email, records of those conversations may be retained.

3 How We Collect Information

jongli game collects information in the following ways:

3.1 Direct Collection

You provide information to us directly when you fill in a registration form, verify your account, complete a deposit or withdrawal, or contact our customer support.

3.2 Automatic Collection

Technical information is collected automatically while you use the platform through cookies, web beacons, pixel tags, and log files. This information is primarily used to improve service quality and ensure security.

3.3 Collection from Third Parties

In certain cases, we may collect information from legitimate third-party verification service providers for the purpose of identity verification or fraud prevention.

4 Purpose of Using Information

The information collected is used for the following purposes:

To complete account registration, verification, and management
To process deposit and withdrawal transactions and ensure the security of financial transactions
To manage your gaming activity, bonuses, and VIP benefits
To detect fraudulent activity and maintain platform security
To provide customer support and resolve your requests and complaints
To comply with applicable laws and regulations and meet legal obligations
For analytical work to improve service quality and develop new features
To send relevant promotional information based on your preferences (with your consent)

jongli game never sells your personal information to third parties for advertising purposes.

5 Disclosure and Sharing of Information

Your information may be shared with third parties in the following limited circumstances:

5.1 Service Provider Partners

Limited information may be shared with specific third parties to provide necessary services such as payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, identity verification, and fraud prevention. These partners may only use the information for the specified purpose.

5.2 Legal Obligations

jongli game may be required to provide information upon receiving a lawful order from a court or government authority under applicable laws of Bangladesh.

5.3 Business Restructuring

In the event of a business merger or restructuring, your information may be transferred to the new entity, but it will remain consistent with this Policy.

6 Data Retention and Security

6.1 Retention Period

Necessary information is retained for as long as your account remains active. Even after an account is closed or deactivated, certain information may be retained for a specified period for legal and security reasons.

6.2 Technical Security Measures

jongli game applies the following technical measures to protect your information:

SSL (Secure Socket Layer) encryption — all data transfers are encrypted
Passwords and sensitive data stored in hashed form
Regular security audits and vulnerability testing
Restricted access controls — only authorised personnel can access information
24-hour monitoring for suspicious activity

However, no data transfer over the internet is ever 100% secure. Users should also remain vigilant about the security of their own devices and passwords.

7 Cookies Policy

Cookies and similar technologies are used on the jongli game website. Cookies are small text files stored in your browser.

7.1 Types of Cookies

Essential Cookies: Required for login sessions and core platform functionality
Performance Cookies: Help analyse and improve site usage
Functionality Cookies: Remember your preferences and language selection

7.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

8 User Rights

As a registered member of the jongli game platform, you have the following rights:

8.1 Right to Access Information

You may request a copy of the information we hold about you. We will fulfil that request within a reasonable time.

8.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request that it be corrected. Some information can be updated directly from the account panel.

8.3 Right to Withdraw from Marketing Communications

You may stop receiving promotional emails or messages at any time. However, this does not apply to important service-related notifications.

8.4 Right to Close Account

In accordance with our Responsible Gaming policy, you may permanently or temporarily close your account at any time. Even after account closure, certain information may be retained for a specified period for legal reasons.

To exercise any of the above rights, contact our customer support team via live chat or email.

9 Protection of Minors

jongli game's services are only for individuals aged 21 or above. We do not knowingly collect personal information from any minor.

Age is verified at the time of registration. If it comes to our knowledge that a minor has created an account on our platform, that account and all associated information will be deleted immediately.

10 International Data Transfers

Our servers and some technology infrastructure may be located outside Bangladesh. For such transfers, we ensure that adequate data protection measures are in place in the receiving country or organisation and that the standards of this Policy are maintained.

11 Policy Changes

jongli game reserves the right to update this Privacy Policy at any time. For significant changes, you will be notified via your registered email or through the app. If you continue to use our services after a change, you will be considered to have accepted the new policy.

To learn more about us or get an introduction to jongli game's services, visit our About Us page.

12 Contact and Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please contact us:

Live Chat: 24/7 direct support (in Bengali and English)
Email: [email protected]

Our customer support team is available seven days a week, twenty-four hours a day, to answer any questions in Bengali and English. You can also check our FAQ section for answers to common questions.