For ages 21 and above

Responsible Gambling Commitment

jongli game believes that gambling should be a source of enjoyment — not stress. Know your limits, stay safe, and seek help when you need it.

For members aged 21 and above only

Why Responsibility Matters

For many people, spending time on online casino or betting sites is part of their entertainment. However, losing control of it can have a serious impact on personal and family life. jongli game always wants its members to play with awareness and within their own budget. Before using the site, you should read the Terms and Conditions carefully — they contain important information about betting rules and account management.

The foundation of responsible gambling is playing for entertainment, not in the expectation of winning money. When someone keeps placing bets to chase losses or spends beyond their means, that is a sign of a problem. This jongli game page discusses how to recognise those problems and how to address them.

Please note that access to the jongli game platform is only for individuals aged 21 or above. Participation by minors is strictly prohibited. If you suspect that a child or teenager is using this site, immediately check the information in the FAQ section or contact our support team.

Gambling should mean enjoyment. If you ever feel that gambling is affecting your daily life, that is a signal it is time to stop or set limits.

Self-Control Tools

jongli game offers several features to help you manage your gambling habits. To use them, contact the support team via 24/7 live chat or email.

Set Deposit Limits

Set your own maximum on how much you deposit per day, per week, or per month. Once set, lowering this limit takes effect immediately.

Financial Control

Session Time Limits

Decide in advance how long you will play in one session. After the set time, the system will automatically show a reminder so you do not spend too much time.

Time Management

Temporary Break

If you want to take a break for a few days, temporarily close your account for anywhere from 24 hours to 30 days. You will not be able to log in during this period.

Temporary Pause

Self-Exclusion

If you feel your gambling problem is serious, choose long-term self-exclusion. Once requested, your account will be permanently deactivated for a set period.

Long-Term Protection

Review Gambling History

View your complete betting and deposit history. This helps you understand your spending patterns and identify any tendency to over-gamble.

Transparency

Direct Support

For any matter related to responsible gambling, contact jongli game's 24/7 live chat or email in Bangla — a trained team will respond.

Direct Assistance

Warning Signs

If any of the following feel familiar in your own life, stop and seek help.

Placing bigger bets to chase losses, which often ends in even greater losses.
Spending more time gambling by cutting back time with family, at work, or on studies.
Hiding your gambling from people close to you or lying about it.
Skipping bill payments or necessary expenses and using that money for betting.
Being unable to stop gambling, or feeling irritable and restless when not playing.
Taking loans or borrowing money from others to use for gambling.
Neglecting sleep, food, or personal health to keep gambling.

Check Yourself

Be honest about your gambling habits. Consider the following questions:

Have you gone beyond the budget you set for yourself in the past week?

Do you feel upset after losing and want to win back the money quickly?

Have family members ever expressed concern about your gambling habits?

Are you using betting as a way to deal with problems rather than for entertainment?

Have you ever thought about closing your account or taking a break?

Are you spending more time on the site than you intended to?

If the answer to even one of the above feels like "yes", talk to jongli game support or set limits on your account.

jongli game's Commitments

Age Verification

jongli game ensures that only individuals aged 21 or above can open an account and play. Age is verified at the time of registration.

Data Protection

Members' personal and financial information is kept secure through SSL encryption. The Privacy Policy contains full details on how information is used.

Fair Play Guarantee

All game outcomes are determined by a verifiable Random Number Generator (RNG), which ensures there is no manipulation.

24/7 Support

For any question or request related to responsible gambling, jongli game's support team is available seven days a week, day and night, in Bangla and English.

Limits Applied Quickly

When a member requests a deposit limit reduction or activates self-exclusion, it is applied immediately. Requests to increase limits are given a review period.

Marketing Controls

jongli game does not send any promotional communications to members who are on self-exclusion or a long-term break.

How to Get Support

Overcoming problematic gambling habits alone is difficult. Seeking support from family, friends, and professionals is not a sign of weakness — it takes courage.

jongli game Live Chat

Contact jongli game's 24/7 live chat in Bangla. The support team will directly help you activate self-exclusion, deposit limits, or any other responsible gambling tool.

Email Support

Support is also available by email alongside live chat. Write in Bangla or English — a trained team will reply. The email address can be found in the contact section of the site.

Family and Loved Ones

Open up to a trusted family member about your gambling problem. The support of a loved one can be the greatest strength on the road to recovery. Be honest with them.

Professional Counselling

See a mental health professional or a counsellor experienced in behavioural issues. Accessing mental health services in Bangladesh is now much easier than before.

Support Groups

Contact a support group made up of people recovering from gambling addiction, or a community counselling centre. Talking to others who have faced the same problem can be very helpful.

Take a Temporary Break

If you feel it is difficult to make a decision right now, let support know — jongli game will temporarily close your account until you are ready.

Advice for Parents

Parents need to be aware of preventing underage children from accessing online betting or casino sites. jongli game strictly follows a 21+ policy. However, some steps can also be taken at home:

What parents can do:

Keep your account and password secure from your children.
Use parental control software on devices.
Have an open conversation with your children about online spending and the risks of betting.
If you think a child or teenager is using a jongli game account, notify the support team immediately.

To learn more about our site, visit the About Us page, which contains details about jongli game's values and services.

Responsible Gambling — Common Questions

You choose the duration of self-exclusion yourself — it can be temporary or long-term. The account cannot be reactivated before the chosen period ends. To reopen the account after the period expires, you will need to contact support and wait through a set cooling-off period.

Lowering a limit takes effect immediately. However, when you request an increase, jongli game takes some time to review the request — this delay is intentional, to protect against decisions made in the heat of the moment.

First, go through the warning signs listed on this page. If several of them seem to apply to you, contact jongli game via live chat or email and request a deposit limit or self-exclusion. Also let a trusted family member know about the situation.

The jongli game support team will assist you directly regarding withdrawing the balance in your account during self-exclusion. Contact them via live chat or email.

Talk to them calmly and show them the content on this page. You can contact jongli game's support team directly to report the situation — they will help take the necessary steps. Seeking advice from a professional counsellor is the most effective course of action.

There is no way to recover money lost in betting or casino games — this is a normal risk of playing. Placing more bets in an attempt to "chase losses" almost always makes the situation worse. Continuing to play in the hope of recovering lost money is a clear sign of problematic behaviour.